Before you order
Available delivery methods and final charges are shown at checkout for your items and destination.
Understand delivery →Nopea toimitus ja ilmainen 365 päivän palautus
From checkout to doorstep
Fast Delivery & Free 365 Day Returns
Our customer service team is always available to provide you with the most up-to-date information about any possible delays with your orders.
Australian deliveryInternational deliveryReturns support
Choose your pathway
What do you need help with?
Start with the moment you are in. Each route explains what you can expect and what information helps us respond.
Track an order
Your dispatch email contains the tracking details. If the trail stops making sense, our team can help.
Ask about an order →Start a return
Choose change of mind, damage, fault, or wrong item so we can guide the right remedy.
Compare return paths →Australia-wide Delivery
Delivery services, estimated timeframes and charges within Australia.
Explore Australian delivery →International Delivery (inc. USA / Canada)
Delivery methods, destination prices, restrictions and customs information.
Explore international delivery →
Delivery information
From our warehouse to your door
LatestBuy is committed to delivering your orders as fast and efficiently as possible, whether you’re in a capital city or remote country area on the other side of the world.
Better still, you’ll be pleased to know that we offer a flat delivery fee irrespective of order quantity…so whether you’re after 1 or 100 items, you pay the same delivery charge across Australia (just as long as we’re sending your order to one delivery address).
Please note: The delivery times below should be used as a guide only. Whilst in most cases parcel delivery will occur within the estimated timeframes, in some instances longer delivery times can result from circumstances beyond our control, such as adverse weather conditions and vehicle breakdown.
Within Australia
Australia-wide Delivery
With our integrated network of reputable logistics companies who deliver to residential and business premises throughout Australia, we’re able to offer two delivery services, tailored to suit your needs:
- Standard: 7 – 10 business day service – $9.95
- Standard Express: 2 business day service – $19.95
All delivery services require signatures upon delivery and offer online tracking – Australia Post, StarTrack Express, and Toll Priority.
Overseas destinations
International Delivery (inc. USA / Canada)
LatestBuy also offers the following Australia Post delivery service to international destinations:
- Express: 5-10 business day service with online tracking
- Standard: 20-25 business day service with tracking
| Prices From | Countries |
|---|---|
| $8.90 | New Zealand |
| $19.95 | China, Hong Kong, Japan, Malaysia, South Korea, Singapore, Fiji, India |
| $17.95 | Canada |
| $15.00 | USA |
| $15.95 | Switzerland, United Kingdom |
| $38.95 | Austria, Belgium, Denmark, Finland, Greece, Ireland, Luxembourg, Netherlands, Norway, Portugal, France, Germany, Italy, Spain, Sweden, Czech Republic, Estonia, Hungary, Latvia, Mexico, Poland, Slovakia |
| $62.95 | South Africa, Turkey |
We currently only deliver to the countries listed above and are restricted from exporting certain items due to their physical nature. The shipping fees above do not apply to bulk international deliveries. Where a product is not available for international shipping due to its physical nature, you will not find any international delivery options available at checkout.
Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
More information on our Delivery Services is available in our Terms & Conditions.
Two clear paths
Free & Easy 365 Day Returns
Changed your mind?
At LatestBuy we understand that it’s sometimes hard to make a purchase without actually touching and seeing a product (although we think our products pretty much speak for themselves), so that’s why we’ve got a 365 day ‘no quibbles money back guarantee’ policy. If for whatever reason you’re not happy with your product(s), we’ll gladly refund you the total product(s) value once we’ve received the product(s) back at our warehouse. What’s more, shipping back to us is completely free – now that’s total peace of mind!
Return conditions & refunds
Please note: Our ‘no quibbles money back guarantee’ is not available for personalized products and orders with a value greater than $1000. Items must be returned in an “as new condition” with the original packaging. Once a return has been approved and received, you will normally receive your refund in the same manner and/or to the same account used for payment within 3 business days of the return approval or receipt (whichever is later).
Your next steps
From request to resolution
Check the conditions
Review the exclusions, item condition and packaging requirements above.
Request assistance
Complete our enquiry form for a faulty product or change of mind.
Follow the instructions
Our team will assist you with instructions on how to proceed.
Return approval & receipt
See the refund timing and payment details in the return conditions above.
Good to know
Questions, answered clearly
Are delivery times guaranteed?
Please note: The delivery times stated should be used as a guide only. Whilst in most cases parcel delivery will occur within the estimated timeframes, in some instances longer delivery times can result from circumstances beyond our control, such as adverse weather conditions and vehicle breakdown.
Can I track my delivery?
All delivery services require signatures upon delivery and offer online tracking – Australia Post, StarTrack Express, and Toll Priority.
International Express includes online tracking, and International Standard includes tracking.
How do I request help with a return or faulty product?
If a product becomes faulty or you simply change your mind about your purchase, just complete our simple enquiry form and we’ll assist you with further instructions on how to proceed.
Which return conditions apply, and when will I receive my refund?
Please note: Our ‘no quibbles money back guarantee’ is not available for personalized products and orders with a value greater than $1000. Items must be returned in an “as new condition” with the original packaging. Once a return has been approved and received, you will normally receive your refund in the same manner and/or to the same account used for payment within 3 business days of the return approval or receipt (whichever is later).
Need help with delivery or returns?
More information on our Returns Policy is available in our Terms & Conditions. Should you require any further information about our Delivery Services or Returns Policy, please contact us.